Senior Account Manager, Swordfish Health
Swordfish Health is a communications agency with a mission to help brands transform patient care. Our team applies creative, medical, digital and health-tech skills to solve challenges for our healthcare clients and the patients who use their products.
We are also growing and looking for a talented Senior Account Manager to work in our Account Management team.
You’ll love working with us as a
Senior Account Manager if you:
• Are a proactive individual who enjoys working in an agency environment, managing client workflow and internal stakeholders including medical writers, creatives, and technical/development teams.
• Have a solid understanding of the pharmaceutical industry and its regulations.
• Are an excellent communicator with strong organisational and interpersonal skills.
• Enjoy working directly with clients, building strong relationships based on mutual trust and respect – you ensure client projects are delivered to brief, on time and on budget.
• Have a willingness to develop a strong understanding of our clients’ brands and products and the competitive landscape in which they trade.
• Can work effectively with the account leadership team to understand the end customer’s unmet needs to create customer-centric proposals.
• Can create accurate cost estimates that deliver profitability for the agency.
• Are a strong project manager who can plan, organise, and directly manage delivery of projects against pre-agreed timelines – you are comfortable managing internal and external stakeholders.
• Are adept at balancing the client’s needs with the internal team’s capacity and capability to deliver.
• Have an entrepreneurial spirit, keen to help us grow our business by ensuring we always meet and wherever possible, exceed client expectations.
• Are digitally curious and thrive on exposure to new technologies and how they intersect with marketing.
Qualifications:
• University or College degree in Media, Marketing, Finance or Business or related field (desirable, but not essential)
• 3-5 years’ experience working in a health/pharmaceutical or medical education agency
• Direct pharmaceutical client service experience
• Experience with design thinking methodologies or a willingness to learn
• Experience with workflow methodologies, such as Agile, or a willingness to learn
• Proficient with Microsoft Office Suite
• Experience with standard industry technologies such as Veeva Systems
We know transformational work can happen wherever you are, so our business model is fully remote. It’s been that way since we started. We also have a shared working space in Sydney.
If you feel like this is the right job for you, please email your CV to Yeilani Figueroa (yeilani.figueroa@swordfishhealth.com.au) to start a conversation.